Social Visitor Events and Involvement

'Very good information, all staff friendly and helpful. Nice to talk to other carers. Very good food. Can't wait for the next one'

'We are very impressed our welcome as before. We felt very anxious on entering the building. We found everyone was very helpful and considerate as it was our first visit. The areas of Rampton where we have visited today really opened our eyes and left us reassured. The food was 'OUTSTANDING', thank you. We now feel rest assured that my son is being cared for and in good hands'

'As always the staff made me relax, all do a fantastic job. Presentations all done really well again. The lunch was really lovely as always. Thank you!!!'

'This has been a most informative day, staff delivered their workshops with skill and humour. The displays were interesting and the lunch excellent. I felt welcome and look forward to attending the next event.'

'A very productive event - Talk on Tribunals is a breakthrough for most carers as it has been a great mystery and source of mixed information.'

'We were made to feel very welcome from start to end, lots of good information. Met some other families and had a good chat - we didn't feel like an outsider. Everyone was very understanding. Food was excellent - all staff were fantastic'

 

To find out more contact the Social Care Service on 01777 277354 or contact the Family Support Team on 01777 247571.

For information on carers days, contact the Family Support Team:

• Tel: 01777 247571
• Email: rampton.visitorscentre@nottshc.nhs.uk

Social Work

Every patient has an allocated social worker. The patients Social Worker in the main contact person for you to speak to about the patients' relevant care. To contact your relevant social worker:

• Tel: 01777 247354
• Email: ramptonsocialcare@nottshc.nhs.uk

 

Family and Volunteer Support Service (FVSS) (are part of the Social Care Service)

If you have a general hospital wide query, the FVSS will be able to answer your question or pass your query on to someone else. They have the responsibility of all booking and supporting social visits, booking purple visits, manage the social visitor onsite overnight accommodation.

• Tel: 01777 247336
• Email: familyandvolunteerservicerh@nottshc.nhs.uk

 

Social Visitor event days and Planning group

These days have an element of consultation as part of the days - please look at the event day tab. The event days are planned and organised by the Social Visitor Event's Planning Group (This has carers and key staff within its membership).

 

Consultation meetings

The social care service will send out information and invites about any consultations, update meetings to the key carers for a patient.

The Hospital recognises that some carers wish to have more involvement whilst others do not. We are aware of the distances that some people travel, therefore it is not always easy for a carer to attend a face-to-face meeting. Most consultation meetings are via MS Teams.

If you would like to receive this information, please speak to your relevant social worker or FVSS.

The Trust is committed to working together with patients and their families. We wish to achieve the best possible outcomes for our patients and we have an Involvement, Experience and Volunteering Strategy in place which incorporates the guiding principles of the Triangle of Care into our daily work practice.

The Trust’s website has information for carers.

The Trust's Involvement, Experience and Volunteering Team - The Trust is committed to involving people who use our services and their carers across the organisation.