Carers information

Welcome carer, family member or friend. You have probably come here because you are looking for helpful information about services at Rampton Hospital and in particular about what support there is for you. You may be a partner, friend, relative or neighbour or a young carer under the age of 18, providing support to a parent, brother or sister, grandparent or other relative, or a friend who is currently resident at Rampton Hospital.

We have categorised information for ease of use, so please look at and click on the blue drop down boxes both below or at the side of this text, for information for specific subjects.

If you cannot find information you are particularly looking for, please contact the Family and Volunteer Support Team:

Carers information

Here you can read the latest inforamation about how we are supporting Carers during the Coronavirus pandemic [pdf] 2MB

Rampton Carers Information Pack 2018.pdf[pdf] 3MB

This pack has been designed by carers and staff who have experience of Rampton Hospital in order to help you access the information you need at the right time for you. For a printed version of the pack, contact the Family and Volunteer Support Service.

Regular carers events and information sharing meetings take place throughout the year at Rampton Hospital.  

These events are designed to give you information about the Hospital, such as general treatments and therapies that patients can access. They give you the opportunity to have your say. Most importantly they also provide the opportunity to meet Hospital staff and other carers.

Bringing in Cards, Letters, Photographs or any written documanet for a patient. 

Institute of Mental Health – Secure Hospital Care, Information for Carers (Carers Toolkit)

This information booklet has been put together by researchers and clinicians at the Institute of Mental Health and carers with experience in secure care. It is also known as a Carers Toolkit.

Food and drink

Bringing in food

Food and drink cannot be brought into the hospital or for a patient.  Unless applied through the food application process and agreed by the patient's multi-disciplinary team.

Items that will be considered on a food application are:

  • Shop bought and factory sealed.
  • Non-refrigerated.
  • Within its sell by date.
  • Items that are not available through the patient shop or on the hospital menu.

Food not allowed includes:

  • Food that requires re-heating.
  • Meat and fish products.
  • Food from takeaways.
  • Home prepared food.
  • Food in unsealed packages.

Please contact the Family and Volunteer Support Service for further information on 01777 247336.

Food application form (PDF Form) (opens in new window)

Purchasing Food

Carers can order food for patients from the hospital shop via the following ordering process. 

There is a maximum spending limit of £13 per patient, per week. Orders over this amount won’t be accepted. Payment is by credit or debit card only. All orders placed will be delivered as soon as possible.

To place an order:

  • Monday to Friday: Tel: 01777 247413 - 9am to 12pm or 1pm to 3.30pm
  • Saturday and Sunday: Tel: 01777247382 - 10am to 11am

For the most up-to-date order form and pricelist, please download or food order list.

Carer experience

"My wife and I are carers for our son who is currently staying at Rampton Hospital. Prior to this, our son had been in and out of prison on numerous occasions before he was diagnosed with a mental health problem. I will never forget the letter our son wrote to us during his last stay in prison, saying that he would be moving to Rampton Hospital. Our first feelings were of panic that our son was going to Rampton Hospital. After that initial shock we decided that wherever our son was we would support him fully.

"My wife has a disability which means she requires wheelchair assistance and I have recently undergone extensive surgery for cancer. We have nothing but praise for all the staff we have met at Rampton Hospital, they have been so understanding.

"We were able to visit our son within the first month of his admission. We were given the opportunity to stay overnight at the Visitors Centre before seeing our son. The staff there were extremely welcoming, putting us at ease instantly. The staff had even gone to the trouble of showing our son photographs and a video of where we would be staying during our visit, giving him some reassurance that his parents were being looked after.

"The ward staff are amazing, they keep us well informed of our son's progress. Through the support of the staff involved in our son's care I believe that my family has grown closer together as a result."

 

 

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